We, at Piramal Capital & Housing Finance (PCHF), are committed to providing high-quality services to all our customers and promote respectful conduct at all times. At every interaction, our employees strive to fulfil the requests of customers and provide agreeable solutions.
Sometimes circumstances such as regulatory guidelines, internal guidelines, compliance related, etc. may compel us to communicate decisions that may not be entirely satisfactory to you as a customer.
In such situations, customers who use provocative and unparliamentary language or engage in rude and disruptive manner, cause distress and hurt morale and efficiency of our employees. PCHF may withhold and/or cease services to customers who are found to be offensive in their interaction with us.